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Faq

    What is serial & parallel port redirection multi user isolation?
    When more than one user connect to virtualization desk and redirection device by serial & parallel port at same time, will see other user redirection devices.This will lead to information leak or security problems. Multi user isolation will solve this problem. It only allows user to redirecti...
    Why some writing pad redirection unable be used by using USB?
    Since this kind writing pad device application is API which is tracked by mouse. Under RDP and XenApp, session user unable be read. By USB redirection equal to server device redirection, so unable be used. Set device as local mode ,and make advantages of protocol to redirection and use.
    Why some Ukey (such as CCB Ukey, HXB ) show as storage device, able to redirection but unable to be multi user isolation?
    Since this kind Ukey is not HID device redirection and not normal storage way to redirection device either. So unable to isolate device by HID or storage method.
    Why smart card and RF card redirection by View server unable to use?
    Since View sever filters smart card and radio frequency card. Only View smart card can be redirection its own smart card and RF card, forbid other smart card and RF card(including SEP redirection smart card and RF card.)Presently, View solution unable completely turn off through configuration. ...
    Why client-side not connect to serial & parallel port, but SEP sever serial & parallel port list shows port number and “connected”?
    Serial & parallel port mapping is port mapping, actually mapping serial & parallel port is client computer itself .So SEP server shows mapping port number and “connected”.
    Why are some modules unable to use when Linux X86 client-side connect to Citrix desk?
    Since Citrix opened channels are limited, when what Citrix provides are less than SEP needs, this will leads to SEP modules unable to use. User can turn off citrix redirection modules according to current needs to make enough channels, like usb redirection, serial & parallel port redirection.
    Whether Hisilicon’s machine can support Java 8.0? Whether support Flash?
    Can run Java8.0, but can’t call through browser, ARM platform can not support Flash at present.
    When the audio card of server is broken, we login RDP session with Centerm client, can we hear or send voice?
    Yes, but need set at Cloud Service, Device –redirection->Remote audio playback-> “Play on this device” Remote audio recording-> “Record on this device”.
    When updated A610, DDS-USB tool pop-up the error: “Not USB Driver Available”.
    Because A610 belongs to Baytrail platform;while making DDS tool, need copy ubninit and ubnkern two files to the root directory of U-disk.
    What is the default number and time of Centerm software(SEP, CCCM)?
    SEP: Default license is 20, and free for 60 days. CCCM: Default license is 200, and free for 90 days.

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