Why does the installation of client agent fail?

1. Verify whether the client has been started and whether the connection between server and client is OK. 2. Verify whether Simple File Sharing has been enabled on the client; if yes, disable this feature. 3. Verify whether the username and password are correct. 4. Verify whether firewall has been enabled on the client, including Windows firewall; if yes, disable the firewall temporarily until successful monitoring, or you may add the program to “Exceptions”.